FAQs

What is pastoral counseling?

Pastoral counseling ministers to the whole person: spirit, soul, and body. Pastoral counseling uses ethical counseling techniques in combination with biblical principles and believes the Bible is the final standard of authority for the counselor. This encompasses the belief that God is the one who ultimately brings about healing in our lives, and that relationship with Jesus is the key to restoration.

What is the difference between a pastoral counselor and a Licensed Professional Counselor?

Pastoral counselors are considered clergy and ministers first, and counselors second. The pastoral counselor is in the “Ministry of Counseling.”

National Christian Counselors Association pastoral counselors have a National license and provide “Biblical” counseling.

Licensed Professional Counselors are licensed by the state. Most Licensed Professional Counselors provide commercial/secular counseling.

What is the National Christian Counselors Association (N.C.C.A.)?

The N.C.C.A. was “formally” founded in 1983 by Dr. Richard Arno. The N.C.C.A. has three primary goals or purposes:

  • To develop a biblically-based counseling model/technique that is relatively easy to learn and one that really works!
  • To develop a scientifically sound but biblically-based profiling system (method) that would identify a person’s very natural (inborn temperament) rather than his/her learned behavior (mask). N.C.C.A.’s counseling model is called Temperament Therapy.
  • To provide a National licensing program for persons who are called by God into the “Ministry of Counseling.”

What is Temperament Therapy and the Arno Profile System (A.P.S.)?

Temperament Therapy uses biblically-based counseling principles in combination with a profile system that identify a person’s very natural (inborn temperament) rather than his/her learned behavior (mask).

Temperament Therapy was first developed and studied in the early 1980’s.
The Arno Profile System (A.P.S.) is a scientifically based temperament assessment that identifies a person’s natural processes and responses related to developing and maintaining social relationships, control within relationships, and deep emotional relationships.

The first research Temperament Therapy and A.P.S. involved 250 N.C.C.A. trained counselors/therapists and 7,403 individuals who were counseled using this particular model. The research provided the following conclusions:

  • Out of the 7,403 persons tested by 250 licensed therapists, the A.P.S. results were 95.4% accurate.
  • Out of the 7,403 persons who were counseled with Temperament Therapy, the 250 therapists reported a 95.7% success rate.

Does Head to Heart Restoration Ministry utilize other counseling methods than temperament therapy?

Temperament Therapy is only one of the counseling methods our counselors use. Traditional talk therapies blended with various prayer ministry methods are utilized. They rely on the Holy Spirit in conjunction with their clinical education and experience to determine the best therapy methods tailored to meet the emotional and spiritual needs of the individual.

What are the fees for pastoral counseling through Head to Heart Restoration Ministry?

Head to Heart Restoration Ministry operates on a donation basis. The suggested donation for counseling services is $75.00 per fifty-minute session. We do not turn anyone away from receiving the help they need due to financial reasons. Comparable counseling services in the Williamson/Travis County area averages $100.00 – $150.00 per session.

Does Head to Heart Restoration Ministry accept insurance for payment?

Most insurance companies do not cover pastoral counseling. It is up to the counselee to contact their insurance company regarding payment for services. The suggested donation for counseling with Head to Heart Restoration Ministry are often comparable to that of many required insurance co-payments. Head to Heart Restoration Ministry will provide receipts upon request.

How many sessions can I expect to be in counseling?

The number of sessions depends on the specific problems being discussed, the regularity of the sessions and the amount of energy/work that the counselee puts into the therapy. Most counselees attend approximately twelve sessions.

When and where are counseling sessions provided?

Each counselor maintains his or her own schedule and offers daytime and evening appointments. Counseling sessions are held at 403 W. Anderson Ave. in Round Rock, 5524 Bee Caves Rd., Suite I-3 in Austin (Westlake Hills), and 1003 Adventure Lane in Cedar Park, Texas.

What type of services does Head to Heart Restoration Ministry provide?

Head to Heart Restoration Ministry provides counseling services for couples, individual adults, families, teens, children, and groups. Counseling is available in both English and Spanish. In addition, our staff is available for group, retreat, and special guest presentations.

Will there be homework or activities outside of the regular counseling sessions?

Counselees are often asked to complete activities and/or reading assignments to compliment the counseling process.

Do I have to be a Christian to receive counseling?

While counselees are not required to be a Christian to receive help through Head to Heart Restoration Ministry, they need to be fully aware that the counseling techniques used are Christian based.

Do I have to attend a certain church or denomination to receive counseling?

Head to Heart Restoration Ministry is a non-denominational counseling ministry. Counselees do not need to attend a certain church or denomination to receive counseling.

Does Head to Heart Restoration Ministry ever refer counselees to other services?

Not every counselor is able to help every person. When necessary, Head to Heart Restoration Ministry will refer counselees to other counselors/therapists in the area. Head to Heart Restoration Ministry may also recommend that counselees see their physician, attorney or other professionals depending on their unique situation or circumstance.

Are counseling sessions and discussions confidential?

To the greatest extent possible, counseling sessions are confidential. Exceptions to when confidentiality is not guaranteed include: reports or suspected reports of abuse of children, the elderly or the disabled; reports of suicidal and/or homicidal threats or gestures; and court ordered subpoenas.

Some of the information contained in this FAQ can be located in the following books:

  • Richard Arno, Basic Christian Counseling (National Christian Counselors Association)
  • Robert Dennie, Arno Profile System Research Report (National Christian Counselors Association)
What type of counseling credentials do the Head to Heart Restoration Ministry counselors maintain?
Pastor Tom Coker
  • BA in Business Management – Concordia Lutheran College
  • Head to Heart School of Pastoral Counseling
  • National Christian Counselors Association Certified Temperament Counselor
  • National Christian Counselors Association Licensed Pastoral Counselor
  • National Christian Counselors Association Clinical Supervisor
  • Prepare/Enrich Facilitator
  • Ordained as a minister in the State of Texas

Professional Affiliations

  • Member National Christian Counselors Association
Pastor Al Jones, Ph.D.
  • BS in Education – Texas State University
  • State of Texas Teacher Certifications:
  • All-Level Art
  • General Elementary Education
  • Secondary Special Education
  • Ed. in Educational Administration – Texas State University
  • D. of Philosophy in Clinical Pastoral Counseling – Colorado Theological Seminary
  • National Christian Counselors Association Licensed Clinical Pastoral Counselor with Advanced Certification
  • National Christian Counselors Association Clinical Supervisor
  • Sarasota Academy of Christian Counselors Clinical Supervisor
  • Prepare/Enrich Facilitator
  • Ordained as a minister in the State of Texas

National Christian Counselors Association Faith-Based Board Certifications

  • Integrated Marriage and Family Therapy
  • Child and Adolescent Therapy
  • Substance Abuse and Addiction Therapy
  • Crisis and Abuse Therapy
  • Domestic Violence and Intervention Therapy
  • Death and Grief Therapy
  • Temperament Therapy (Advanced)
  • National Christian Counselors Association Certified Temperament Counselor
  • Group Therapy

Sarasota Academy of Christian Counselors

  • Certified Temperament Life Coach

American Association of Christian Counselors Certification

  • Certified Christian Life Coach

Professional Affiliations

  • Member National Christian Counselors Association
  • Member Sarasota Academy of Christian Counselors
  • Faculty Sarasota Academy of Christian Counselors
Pastor Karen Withers, M.A.
  • BS in Home Economics – The University of Texas at Austin
  • State of Texas Teacher Certifications:
  • Elementary Geography
  • General Elementary Education
  • Head to Heart School of Pastoral Counseling
  • National Christian Counselors Association Certified Temperament Counselor
  • National Christian Counselors Association Licensed Clinical
  • Pastoral Counselor
  • Ordained as a minister in the State of Texas

Professional Affiliations

  • Member National Christian Counselors Association
Pastor Irma DeJesus
  • Head to Heart Restoration Ministry School of Pastoral Counseling
  • National Christian Counselors Association Certified Temperament Counselor
  • National Christian Counselor Association Certified Pastoral Counselor
  • Prepare/Enrich Facilitator
  • Ordained as a minister in the State of Texas

Professional Affiliations

  • Member National Christian Counselors Association
Pastor Brenda Ramsey
  • Head to Heart Restoration Ministry School of Pastoral Counseling
  • National Christian Counselors Association Certified Temperament Counselor
  • National Christian Counselor Association Certified Pastoral Counselor
  • Life Skills International, Inc. Facilitator
  • Prepare/Enrich Facilitator
  • Ordained as a minister in the State of Texas

Professional Affiliations

  • Member National Christian Counselors Association
  • Member Life Skills International, Inc.
Pastor Catherine Teague
  • BA in Christian Counseling – Cornerstone University
  • Head to Heart School of Pastoral Counseling
  • National Christian Counselors Association Certified Temperament Counselor
  • National Christian Counselors Association Licensed Pastoral Counselor
  • Prepare/Enrich Facilitator
  • Ordained as a minister in the State of Texas

Professional Affiliations

  • Member National Christian Counselors Association